Refund policy
📦 Return Policy (10 Days)
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
📩 How to Start a Return
To initiate a return, please contact us at:
📧 support@livicarts.com
Returns should be sent to the address mentioned on the package.
⚠️ Note: Items sent back without requesting a return first will not be accepted.
❗ Damages and Issues
Please inspect your order upon delivery. If the item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can resolve the issue.
🚫 Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally:
- Sale items are non-refundable
- Gift cards are non-returnable
🔄 Exchanges
To exchange an item:
- Return the original item
- Once approved, place a new order
🌍 European Union Customers
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, during which you can cancel or return your order without providing a reason.
💰 Refunds
- Once we receive and inspect your return, we will notify you of the approval status
- If approved, refunds will be processed to your original payment method within 10 business days
⏳ Note: It may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 varun.stacktrace@gmail.com